Welcome to Maharani!

Privacy Policy

Privacy Policy

Terms & Conditions

Welcome to the Maharani Takeaway website. By accessing our site and placing an order you agree to be bound by these terms and conditions and our privacy policy. If you have any questions relating to these terms and conditions please contact info@maharanitakeaway.com before you place an order. Information about us. www.maharanitakeaway.com is a site operated by Piaj Indian Cuisine Limited trading as Maharani Takeaway. Maharani Takeaway is registered in England and Wales under company number 7331158 Maharani Takeaway is responsible for the operation of our kitchen and any issues arising from any products ordered by you from our site.

Purpose

Our site is to provide a simple and convenient service to our customers by providing you with interactive menus that allow you to build and submit orders at the click of a button. Service Availability Maharani Takeaway offers a delivery service in Cambridge only, and currently only to a radius of 10 miles from our location. Maharani Takeaway offers event catering services to the city of Cambridge and its surrounding villages.

Registration

By signing up to our website and purchasing products from Maharani takeaway, you are agreeing to the terms and conditions of sale, which apply to all transactions on maharanitakeaway.com Signing up to the service means we must have the following information:
Your address, including the postcode of the billing address associated with the payment card.
Your home telephone number
Your email address, so we can supply you with important information such as your order confirmation
Maharani Takeaway only sells food on our website to the end user and it should not, in any way, be resold without our prior written consent.
There are two stages of order confirmation.
The first is the 'on screen confirmation' immediately after the payment has been received
The second is an email to confirm your full order details.
We reserve the right to decline a new registration, terminate your right to link to our site, remove you as a user of our site, and/or prevent any further use if you breach any of your obligations under these terms and conditions or if we consider there to be a risk of liability or loss to Maharani takeaway.

Products

All Products are subject to availability. In most cases, Maharani Takeaway will offer an alternative for any item that has sold out.
Some of our dishes contain nuts. These will be clearly specified on our online menu.
If you are concerned about allergens, please telephone us and we will prepare your food especially to meet your needs wherever possible.
Our chilled food is freshly prepared and cooked before packaging. We recommend you follow the reheat instructions carefully to ensure you get the best results. We recommend consumption within 48 hours of purchase and would not recommend freezing any of the chilled items.
During the summer months. We cannot accept any liability after the point of delivery.

Pricing & Payment of Products

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Our chilled food is all zero-rated for VAT. Our hot food is standard rated for VAT. Payment for all Products is by credit or debit card, cash at the point of ordering. We accept payment via Maestro, Visa Delta, Visa and MasterCard. We will charge your credit or debit card at the point of order.

Vouchers and Special Offers

From time to time we will offer a certain discount on our website,per offer there will be certain terms and condition that will apply accordingly. As a token of our appreciation will send a unique voucher code to our regular customers via email to redeem off their online basket total. We reserve the right to cancel any offer at anytime.

Delivery

1.1.
• FOOD WILL BE DELIVERED IN A REASONABLE TIME (usually 45 minutes). WE ASK CUSTOMERS TO APPRECIATE THIS WILL INCREASE AT BUSY TIMES, e.g 3 or 4 ORDERS COMING AT ONCE.
1.2.
• There will be NO REFUNDS for late delivery of food. We ask customers to acknowledge whilst we strive to deliver food quickly it may arrive later than average on occasions. You accept this when placing an order through this website.
1.3.
• PLEASE NOTE WE WILL NOT ACCEPT ANY FORM OF ABUSE (verbal or otherwise) for late orders. The takeaway is responsible for delivering food in a reasonable timescale. You can write to the takeaway concerned at their postal address or email us and we will notify the takeaway. Please allow up to 14 days while we investigate your complaint and/or provide a satisfactory response. We may offer you a discount in your next order if we deem it to have arrived excessively late.
1.4.
• For food deemed "cold" or of "poor quality" on arrival maharanitakeaway.com will try our best to deliver within the time scale and refund/part/exchange will be given depending on the situation at hand.
1.5.
• If a customer is intoxicated, has fallen asleep, does not answer mobile/telephone/door, (POOR MOBILE RECEPTION is not an excuse) provides insufficient or inaccurate address details etc, then total liability rests with the customer. In this instance the FOOD WILL BE DEEMED AS DELIVERED AND PAID FOR (IF USING CARD) AND NO REFUND WILL BE FORTHCOMING.
1.6.
• NO REFUND WILL BE GIVEN FOR ANY CARD ORDERS PLACED OUTSIDE OPENING HOURS, OR FOR REASONS BEYOND OUR CONTROL e.g. FROM TIME TO TIME WE MAY CLOSE BUSINESS EARLY. WE ASK CUSTOMERS TO RESPECT THIS AND NOT BECOME UPSET OR ABUSIVE. WE WILL OFFER TO REFUND THE MONEY TO A BANK ACCOUNT WITHIN 3-4 WORKING DAYS OR IN THE FORM OF A CREDIT NOTE TO BE USED ON YOUR NEXT ORDER. WE HAVE NO WAY TO BLOCK ORDERS COMING THROUGH OUTSIDE OPENING HOURS,IT CLEARLY STATES ON OUR WEBSITE THE TRADING HOURS AS 5PM TO 11PM

Cancellation of an order

You can cancel an order by telephoning Maharani Takeaway. You have the right to cancel an order at any time up until either:
a. In the case of an advance order, 6 hours before the order is due to be delivered
b. in the case of immediate orders and deliveries, within a reasonable time (usually an hour) Maharani Takeaway reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. You will not be charged for cancelled orders made in accordance with these cancellation provisions. Payments will usually be reimbursed using the same method originally used by you to pay for your purchase.